Appointments

To request an urgent appointment for today or tomorrow (Monday to Friday):

• We offer a daily telephone triage (028 9032 6030), with same day telephone consultations bookable by contacting the surgery by telephone between the hours of 8.30am and 10.30am every weekday morning
• Demand is high & appointment availability can vary day-to-day
• Afternoon calls are reserved for urgent / emergency calls only
• You can visit the surgery and speak with a receptionist, Monday to Friday from 8:30am to 6pm
  
  
• When you get in touch, we’ll need to ask what you require help with & the nature of your issue
• We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you
• The reception team are experienced care navigators and may direct you to other community based services, such as opticians and community pharmacies.

To request a routine appointment in the next 7 days:

• We offer a daily telephone triage (028 9032 6030), with same day telephone consultations bookable by contacting the surgery by telephone between the hours of 8.30am and 10.30am every weekday morning
• You can visit the surgery and speak with a receptionist, Monday to Friday from 8:30am to 6pm
• A number of pre-booked telephone and face to face appointments are also available, please ask the receptionist

• When you get in touch, we’ll need to ask what you require help with & the nature of your issue
• We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you
• The reception team are experienced care navigators and may direct you to other community based services, such as opticians and community pharmacies.

However you choose to contact us, we may offer you one of the following:

• telephone consultation
• face-to-face consultation

To cancel your appointment:

• phone us on 028 9032 6030, Monday to Friday from 8:30am to 6pm
• reply CANCEL to your appointment reminder text message

If you need medical help now, call or text the below:

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone or face-to-face
• if you need an interpreter
• if you have any other access or communication needs

• Patients who fail to attend for appointments will delay treatment and care for other patients who may need to see a Doctor or Nurse
• It is our policy to write to all patients who fail to attend on a regular basis & patients who regularly fail to keep appointments without cancelling may then be asked to leave the Practice
• Appointments in the Surgery are at a premium and we ask that patients consider the needs of others and book suitable appointments
• Patients MUST contact reception staff to inform them if an appointment is not longer required so that the appointment can be allocated to another patient
• PLEASE NOTE: A telephone consultation with a GP or a nurse IS AN APPOINTMENT and is considered under DNA and removals policies.
• Doctors and Nurses do not always inform reception staff if patients cancel appointments during a home visit or telephone consultation, and it is the patients responsibility to ensure that any unrequired future appointments are cancelled.

Read our policy.

• If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need
• To request a home visit, it’s helpful if you phone the practice before 10:30am

The Health Visitor/Public Health Nurses/GP are here on Tuesday afternoon 2pm-4pm to vaccinate all our babies and pre-school children.  An appointment can be made via reception.