About the surgery

News

Read all the latest news and information from the surgery.

Opening times

The practice is open Monday to Friday 8.30am-12.30pm and 1.30pm-6.00pm

Please note doors close at 5.45pm, phone lines close at 6.00pm.

Please refer to our NEWS section for holiday closures and staff training closures.

Surgery staff

Meet the practice team.

Surgery policies and procedures

View our policies and procedures.

If you have a complaint or wish to offer feedback

We will always strive to do our best to provide our patients with a quality service, however, if we fail to meet your expectations and you wish to complain about the service or treatment you have received from any of the team working in this practice, or have feeback both positive and on areas you feel need attention, please let us know. 

Claire Bateson, Practice Manager is our complaints lead.

Dr Jack Jouanny is our complaints clinical lead.

Please refer to our complaints procedure for the steps you may take in making a complaint.

 

Page last reviewed: 05 February 2026
Page created: 19 January 2026